Shipping policy

Last updated: October 2, 2026

Every Velvet Milestone order is prepared with care. Our gifts may ship directly from the brands and makers we work with.

Shipping destinations and charges

Available destinations, shipping methods and charges are shown at checkout for the items and delivery address in your order. Shipping is calculated using the supplier rates available for those items and is paid by the customer at checkout. We do not offer a storewide free-shipping promise. Any promotion will state its own conditions.

Processing and delivery

Processing time and carrier transit time are separate. Follow the processing or dispatch estimate displayed on the product page, at checkout or in your order confirmation. Personalized and made-to-order gifts may require additional production time. Contact hello@velvetmilestone.com before ordering if you need a gift by a particular date or if no production estimate is shown for a custom item.

Delivery dates are estimates unless an express guarantee is stated. Choosing expedited shipping does not shorten personalization or production time. Unless a different shipment time is disclosed before purchase, orders are expected to ship within 30 days of receipt of a complete order. If we cannot ship within the applicable timeframe, we will notify you and offer the choice to agree to a revised shipment date or cancel the unshipped item for a prompt refund, as required by law.

Multiple shipments and tracking

Items from different makers may arrive separately, with separate tracking numbers and shipping charges reflected in your checkout total. A shipment email will be sent when tracking is available. Tracking may take time to show the first carrier scan.

Addresses and delivery issues

Please check your delivery address before placing an order. Email us immediately to request a correction; changes cannot be guaranteed once an order is being prepared or has shipped. If a parcel is returned because the supplied address is incomplete or incorrect, we will explain available options and any actual reshipping charge before arranging another shipment.

If tracking is stalled, your package is missing, or an item arrives damaged or incorrect, contact hello@velvetmilestone.com with your order number. Keep the packaging and share photographs when relevant so we can work with the maker and carrier to resolve the issue. A delivery scan does not prevent you from requesting help.

International orders

International shipping is available only where offered at checkout. Customs processing can affect delivery. Any import charges not collected at checkout may be payable by the recipient where applicable; review the checkout details before purchasing.